How do I handle a customer who aggressively demands a refund?

Direct answer

Remain calm, inspect the returned item against your clear written store refund/exchange policy, and offer product replacement or store credit where cash refunds are unfeasible.

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## 9. Managing Shop Attendants & Labor Laws

Practical tips

- Always ensure you understand the remain requirements. - Keep detailed records, as mentioned: '---...' - Seek professional advice when in doubt about legal or financial matters.